In today’s episode, I speak with Debbie Levitt. Debbie is the CXO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

We dive into what a low-ego action hero is, what are the actions of high and low-ego designers, the relationship between self-awareness and ego, the intersection between empathy, knowledge, and meaning, the difference between sympathy, empathy, and compassion, and what skills to develop to become a low-ego action hero designer.