Alex, Ken, and Mark discuss overused methods such as 5-Whys, they discuss the terminology with in RCA, and they expose the flawed logic and outdated techniques that can cause more harm than good. 

What you will learn: 

✅ Learn what real RCA should look like

✅ Understand the pitfalls of surface-level analysis 

✅ Discover better alternatives for uncovering true root causes 

✅ Avoid costly mistakes in your problem-solving process Root cause analysis can be used across multiple industries and is essential to preventing recurring issues and improving performance. 

So don't settle for "quick fixes." Learn how to dig deeper and work S.M.A.R.T.E.R.