T.J. Smith

December 11th, 2025: The Impact of Self-Checkout on Retail Loss


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Join the conversation with TJ Smith. In this episode, we dive into the complex issues surrounding traffic and roadway safety in Baltimore City. Our discussion begins with an exploration of how traffic seems to have intensified post-COVID, with drivers exhibiting riskier behavior due to a lack of police patrols and increased reliance on traffic cameras. We examine recent data that shows how just 7% of the city's roads account for 60% of serious traffic incidents, highlighting the dangers faced by both vehicles and pedestrians on well-traveled routes like Bel Air Road and Pennsylvania Avenue. Moreover, the conversation shifts from road safety to the intriguing dynamics of retail theft amidst rising use of self-checkout systems. We explore how self-service lanes are both a boon for convenience and a silent facilitator of petty crime, with surprising insights from recent studies indicating a marked increase in intentional and accidental theft at these kiosks. As retailers reassess their strategies in light of these trends, we question what this means for customer service and the future of shopping. TJ Smith is live every weekday from 10:00am-2:00pm ET on WBAL News Radio 1090, FM101.5, and the WBAL Radio App.
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