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I am personally really excited about all of you listening to this episode!

In this episode of Advice from  Call Center Geek,  I sit down and have a conversation with Ashish Nagar,  CEO of Level_AI  on the state of AI in the contact center.

We define Ai as it relates to the contact center, and talk about where Ai in the contact center will be in 24-36 months.

We dig deep into speech analytics and discuss how speech analytics works and how it could be done better.

We wrap it up by talking about how agent assists technology is evolving,  how Ai will be affecting QA,  and where AI really struggles in the contact center.

If you love contact center tech, you will love this episode.

If you would like more information on Level-Ai head over to:
https://thelevel.ai/

To connect with Ashish Nagar:
https://www.linkedin.com/in/ashishnagar/

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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel

OttoQA: try.ottoqa.com

Expivia: Expiviausa.com