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I am personally really excited about all of you listening to this episode!

In this episode of Advice from  Call Center Geek,  I sit down and have a conversation with Ashish Nagar,  CEO of Level_AI  on the state of AI in the contact center.

We define Ai as it relates to the contact center, and talk about where Ai in the contact center will be in 24-36 months.

We dig deep into speech analytics and discuss how speech analytics works and how it could be done better.

We wrap it up by talking about how agent assists technology is evolving,  how Ai will be affecting QA,  and where AI really struggles in the contact center.

If you love contact center tech, you will love this episode.

If you would like more information on Level-Ai head over to:
https://thelevel.ai/

To connect with Ashish Nagar:
https://www.linkedin.com/in/ashishnagar/

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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel