The Supreme Court redefined the scope of medical negligence under consumer law. The Court emphasized that liability must be based strictly on the pleadings and recognized the high threshold for establishing medical negligence, stating that negative outcomes alone do not amount to negligence without strong evidence. It highlighted Torts principles and cited Jacob Mathew v. State of Punjab, stressing that courts cannot substitute medical expertise with their own views. #MedicalNegligence #SupremeCourt #ConsumerLaw