Key Takeaways:

• By truly listening and responding to donor concerns, organizations can strengthen their connections, leading to improved fundraising outcomes. Surface-level interactions aren’t going to cut it - we must always ask the question of “What lies at the heart of your donors’ concerns?” 
• The “Three Pains” technique encourages understanding, rather than convincing when enrolling others in a shared vision. Understanding these three pains is the key to shifting from a transactional approach to a transformational one. 
• Take note of the three pains: the pain that we openly acknowledge, the insecurities we hide due to fear, and the deeply ingrained issues that we struggle to recognize in ourselves. 
• The journey towards understanding doesn’t stop at personal introspection. Addressing the underlying fears and insecurities can inspire confidence and effectiveness in interactions with stakeholders. 

“Remember, we're not pitching, we're not convincing, we're not selling. We're enrolling people in a vision.”

“When you solve the top-level problem, you're not really solving the problem, because that really wasn't the problem, it was the physical manifestation of some deeper issues. And if we can get to those deeper issues, we can make the change that we want.”

“Ask them questions to help them get to a clearer understanding of what the problem is. Here is the questions that I find the most helpful in uncovering the pain: ‘What makes you say that?’”

- Maryanne Dersch

Let’s Work Together to Amplify Your Leadership + Influence

1. Group Coaching for Nonprofit Leaders

Want to lead with more clarity, confidence, and influence? My group coaching program is designed for nonprofit leaders who are ready to communicate more powerfully, navigate challenges with ease, and move their organizations forward.
 

2. Team Coaching + Training

I work hands-on with nonprofit teams to strengthen leadership, improve communication, and align around a shared vision. Whether you’re growing fast or feeling stuck, we’ll create more clarity, collaboration, and momentum—together.
 

3. Board Retreats + Trainings

Your board has big potential. I’ll help you unlock it. My engaging, no-fluff retreats and trainings are built to energize your board, refocus on what matters, and generate real results.

Get your free starter kit today at www.theinfluentialnonprofit.com

Connect with Maryanne about her coaching programs:

https://www.courageouscommunication.com/connect

Book Maryanne to speak at your conference:

https://www.courageouscommunication.com/nonprofit-keynote-speaker