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Do you know the 4 steps of the defection model? When a client decides to leave, catch them at the right time to work on the relationship and find out if continuing to do business is an option.
By Sarah Waple5
44 ratings
Do you know the 4 steps of the defection model? When a client decides to leave, catch them at the right time to work on the relationship and find out if continuing to do business is an option.