The Manager Lab

Defensive Behaviors: Managing Fight-Flight-Freeze at Work (Part 2)


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In this episode of Manager Lab we unpack three lesser-known threat responses at work — the please/appease response, the attach or cry-for-help response, and the collapse (disengagement). Using insights from Ron Carucci’s HBR article, we explain how these behaviors signal low psychological safety and give managers practical steps: reward honesty, invite respectful dissent, offer steady but non-reactive support, clarify expectations, adjust workload, and normalize rest.

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The Manager LabBy Dr. J. Gregory Gillum, CPCC