In this episode of the Impact Experience podcast, host Julius Bautista is joined by guests Swan Ping Poon and Dr. Michelle Lee to explore the intricacies of defining and measuring impact in service learning projects. The discussion delves into the importance of Key Performance Indicators (KPIs), Sustainable Development Goals (SDGs), and the development of baselines for real-world change. Together, they share insights on how university-driven projects can create meaningful impact, the challenges of sustaining that impact, and the role of metrics in tracking progress.