Here’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.

Here’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your business and create a strategy to implement them.

Here’s a fact: the negative interactions your employees have with your customers directly and adversely affect your sales results. So how do you fix it? Define the specific actions and experiences that create a great customer experience in your&nbsp;business and create a strategy to implement them.

Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)

WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST.
And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.

Business

Management

WE’VE GOT A LOT TO SAY—THAT’S WHY WE MADE A PODCAST. And trust us, these are things you’ll want to hear. Manndatory Listening is a podcast about the hows and whys, dos and don'ts, and step-by-steps of leadership. We’re combining our own expertise—16 years of it—with that of leaders across dozens of industries to bring you applicable lessons for your own business and life. We're interviewing industry leaders and ourselves on the topics we know will make you and your business better. Put your headphones in, turn the volume up, and listen to topics tailored to you, from strategic planning strategies to pointers for reigniting your passion.

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Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)

Defining Customer Experience (And Why It’s the Most Important Aspect of Your Business)