<p>Steve Bernstein is Principal at Waypoint Group, a B2B focused customer experience firm. In this episode, learn about how Steve views the role of CS and what are the right questions to ask to guarantee customer engagement and create long lasting relationships. Visit SalesLoft.com for show notes and insights from this episode.</p>

Steve Bernstein is Principal at Waypoint Group, a B2B focused customer experience firm. In this episode, learn about how Steve views the role of CS and what are the right questions to ask to guarantee customer engagement and create long lasting relationships. Visit SalesLoft.com for show notes and insights from this episode.

Defining Customer Success with Steve Bernstein

Sales is an art and a science. Join Jenna Sacks as she interviews the brightest minds in modern sales to bring you immediately actionable advice. If you have a passion for sales, are looking to further your career, or just want to hear some great, practical tips, this is the podcast for you.

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Defining Customer Success with Steve Bernstein

Defining Customer Success with Steve Bernstein