Microsoft tech troubleshooter extraordinaire Gov Maharaj and I help walk you through troubleshooting solutions to your tech support problems. If you have a problem you want to send us, you can use the Problem Step Recorder in Windows 7 (see this for details on how) and send us the zip file to [email protected]. We will also be checking comments for problems, but the email address will let us contact you if needed. [00:37] Surface Pro 1 upgrade to Windows 8.1 problems due to Firmware issues (Surface Pro 3, Surface Pro 2, and Surface Pro firmware and driver packs) [03:59] Connected Standby on Surface Pro 3 [06:05] Lots of small JPG's in localappdata folder on Windows 8.x, can they be deleted? (no) [07:26] Another way to get into Safe Mode (kind of, sometimes) [08:14] Remote Desktop and IPv6? (Yes) [08:22] Install an older version of Windows Store app? (Nope) [08:28] Password strength and password vault discussion [14:17] External Monitor and waking from sleep [15:15] Writing to a file in C:\Windows\System32\Drivers\ [15:57] Auditing and limiting Windows 7 and Windows 8.1 access [17:58] Turning off screen without turning off notebook [18:34] Sticky/jumpy mouse cursor [19:52] Wireless keyboard and mouse power discussion and tip [21:30] Picks of the Week: Advancing our encryption and transparency efforts, The privacy week that was [23:21] Picks of the Week: OpenGameArt.org