In this episode of Gaining the Technology Leadership Edge, Mike sits down with Crystal L. Arch to explore leadership, product thinking, and what meaningful DEI looks like in practice—not just in policy statements.

Crystal shares her unconventional path into tech, starting with early programming experience in COBOL, Fortran, and Pascal before shifting into product strategy to influence how technology gets built. She reflects on one of her most complex programs: a three-year initiative replacing Manitoba’s casino transaction server infrastructure across hardware, firmware, operating systems, and gaming cabinets—coordinating teams across multiple countries before remote work was common.

The conversation takes a candid turn into DEI advocacy. Crystal explains why real inclusion goes beyond celebrations and employee resource groups, touching on pay equity, leadership accountability, and a difficult case involving repeated misgendering that leadership failed to address. The episode makes clear that DEI is a leadership responsibility, not a checkbox.

Crystal also introduces Tabletop PM, her platform that uses board games as metaphors to teach agile, product, and delivery concepts—an approach shaped by her experience as an autistic and ADHD leader. She closes with grounded advice for underrepresented tech leaders navigating layoffs and instability: protect yourself financially, network relentlessly, and remember that layoffs are rarely personal.

Key takeaways:

Why DEI must be operational, not performative

Leading complex, distributed technology programs

Product thinking as a way to shape outcomes

Career resilience in an unstable tech market