What separates change initiatives that stall from the ones that actually ship value? Benjamin Moses, Manufacturing Engineering Manager at L3Harris, has spent 26 years on both sides of that question — designing and building hardware at Eaton, then spending a decade at AMT researching which manufacturing technologies are real and which are hype.

In this conversation with host Chad Jackson, Benjamin makes the case that a change agent is simply "someone who defines and achieves a future state" — a posture, not a title. He digs into why measurement is the hardest part of engineering change, why two-year transformation projects are usually too long for a business's natural rhythm, and how the best organizations delegate the outcome rather than the method.

Along the way he shares hard-won lessons on building cross-functional buy-in, capturing tribal knowledge before it walks out the door, getting real value from digital transformation without jumping straight to AI, and why his team once solved a throughput problem with PVC pipe in the cafeteria instead of an expensive robot.

A practical, no-buzzword listen for engineering executives and change agents working in production environments.

Topics covered: the change agent mindset · connecting change to business value · the engineering measurement problem · incremental improvement and business cycles · top-down vs. delegated change · knowledge warehousing and brain drain · digital transformation ROI · digital twins · AI and the single source of truth · MVP experimentation.

Guest: Benjamin Moses, Manufacturing Engineering Manager, L3Harris