The Health System CXO Podcast

Delivering a Personalized & Compassionate Payment Experience, featuring Florian Otto


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Topics in this conversation include: 

  • Florian discusses his international background and experience with healthcare and cost which has impacted his vision and philosophy for Cedar, describes Cedar as a company to those who come from the international world with no understanding of the US healthcare payment model, and shares the experience for his wife that launched his vision for Cedar. 1:58
  • Price transparency is more of a technology issue and communication problem than a willingness issue or data problem. 13:13
  • Florian shares several practical steps that Cedar is taking to improve the patient experience in regards to billing. 18:24
  • Improving the patient experience from start to finish, including the billing experience, improves overall patient satisfaction which in turn increases the payment collection rate as well as the speed in which payments are received. 21:19
  • Florian speaks about the importance of knowing yourself, your values, and your mission as a leader and as a company so that you can speak out about what is important to you as a person and a company without following every political or popular trend. 23:59

 

Welcome to the Health System CXO Podcast, sponsored by The Health Management Academy, featuring content designed for Health System Nurse Executives, Health Equity Officers and Strategy Executives provided by our company SME's - Anne Herleth, Jasmaine McClain, Ph.D. and Jackie Kimmell.

Subscribe today and receive the latest insights from the country's leading Health System CXO experts regularly, helping you remain current and guide your health system strategy with thought leadership and success.

The Health System CXO Podcast activates health system leaders towards outcomes and scalable solutions you can implement now.

About The Health Management Academy:
Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

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The Health System CXO PodcastBy The Health Management Academy

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