Join host Seana Fairchild and dive deep into the world of customer experience with Barry LaBov, Founder and CEO of LABOV Marketing, Training and Communications, Marsel Oxhaku, VP of Enterprise Accounts at ConGlobal, and Chelsey Linden, AVP of Commercial Strategy & Support at ConGlobal. In this episode, we explore how customer experience shapes business strategy, the role of technology in CX transformation, and how feedback can drive innovation and operational improvements.