Julio Hernandez talks about customer experience personalization, digitalization, and the evolution across industry lines.

Delivering a superior customer experience

Want to broaden your perspective, reinvigorate your organization with a fresh approach that leads to higher performance or lower risk? Tune in to this podcast series of conversations with subject matter experts, industry leaders, and eminent researchers who are at the front line of efforts to drive evolutionary and revolutionary changes business operations. Explore our library of audio insights on today's top business issues.

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Delivering a superior customer experience

Delivering a superior customer experience