In this episode, Allison Pickens(Chief Customer Officer, Gainsight)sits down with Jennifer Dearman (Vice President of Global Customer Success, Kronos Incorporated) to understand the mechanics of delivering enterprise-level customer success. Jennifer has run several global customer success teams at enterprise organizations with wild success during her career. Prior to her position at Kronos, Jennifer served as Director of Customer Experience and Engagement at RedHat, where she led the development and implementation of RedHat’s Global Customer Success organization.