BlueCollar.CEO –
Jennifer Frith is a Customer Experience Coach at Nexstar Network, where they help the world's best tradespeople become the world's best business people. At Nexstar Network, Jennifer helps business owners succeed by empowering their frontline team members through coaching and training to deliver exceptional customer experience. 

In this episode, Ryan and Jennifer discuss tactical empathy, developing relational skills, and a framework to help you train your customer reps and technicians for quality customer experience. 

Blue Collar CEO is a podcast that is all about helping you build a better, more profitable, more sustainable & kick-ass home service business. Join Levergy® CEO Ryan Redding each week who will be joined by industry experts who will break down their success stories and give their best-kept secrets for industry domination. You do not want to miss it! Learn more at https://www.bluecollar.ceo/, or https://www.levergy.io.