I discussed the nuances and complexities of delivering tough news as a UX researcher, with the aim of sharing valuable insights and strategies for effectively communicating findings in challenging situations. I hope this episode is helpful in preparing you to navigate the delicate balance between honesty and diplomacy, foster collaboration, and deliver impactful user experiences.

“Unveiling User Experience: Applying Design Research to Enhance UX Design'' webinar by Research Bookmark

Currently reading: Zendesk CX Trends 2023 “Consumers expect AI to radically transform service.” 

Podcast I’m listening to: HBR’s Women at Work 

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