301: Delivering the Ultimate Customer Service Experience with Micah Solomon

Today’s guest is a fireball of personality. He is a joy to talk to and possesses what you might call Automatic Positivity (more on that concept inside the show).

His name is Micah Solomon and he is the world’s leading authorities on customer service, the customer experience, consumer trends, hospitality, and company culture.

He is also a consultant, keynote speaker, trainer, and training designer in these subjects, and the author of several books. He is, simpy put, “the customer service turnaround expert.”

His latest book is called Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.

I read it from cover to cover and enjoyed Micah’s refreshing and, at times, humorous writing style.

Listen to learn what it takes to turn ho-hum customer interaction into one that drives customer engagement and lifelong loyalty.

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In today’s episode, Micah and I discuss:

* The steps you can take today to begin turning around your company culture

* Ways to create “wow” experiences for your customers

* What to watch out for when leveraging technology to create a better customer experience  

* And lots more!

Micah’s Book

You can order Ignore Your Customers (and They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience right now!

Micah in Action

Books Micah Recommends

Growing a Business by Paul Hawken

Building a Story Brand: Clarify Your Message So Customers Will Listen By Donald Miller

Setting the Table: The Transforming Power of Hospitality in Business by Danny Meyer

In Search of Lost Time [Volumes 1 – 7] by Marcel Proust

Check Out These Additional Resources

Visit Micah’s website here for more about him and his work.

Be sure and grab your copy of Micah’s book now.

Find out more about hiring Micah to speak to your group.

Connect with Micah on Twitter and LinkedIn.

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