In this episode of the Futurum Tech Webcast, I’m joined by Susan Sharpe, from Dell Technologies Product Management team, to talk about developments in AIOps software and Dell’s CloudIQ offering.

This was an incredibly timely conversation. Our research shows that IT organizations have long been trying to do more with less, and even more so now given the challenging macroeconomic conditions and ongoing labor shortages and skill shortages. Business environments are scaling, distributing, and getting more complex, and the challenges sometimes seem never-ending. So how do organizations and their IT handle all of this without losing their sanity? This is exactly what Susan and I discussed.

Our conversation covered:

• Dell’s solution to address the challenges to IT leaders and teams today and the role AIOps can play to help alleviate those challenges
• The benefits of proactive monitoring and predictive analytics, which are part of Dell’s Cloud for AIOps offering, and which combines human intelligence of expert engineers with the machine intelligence of AI/ML to provide customers with more insight. Efficiency plus proactivity are key parts of the value prop here, and one portal for visibility throughout the enterprise is also key.
• The value of being able to anticipate business needs rather than always being reactive, and the role CloudIQ can play on that front, providing things like capacity full prediction, capacity forecasting, and capacity anomaly detection, to name a few.
• What the secret sauce is that makes Dell’s CloudIQ different from other infrastructure monitoring and management tools.
• How the Dell CloudIQ solution actually delivers on the “do more with less” front.
• And one of my favorite topics, security. Susan walked us through how Dell’s CloudIQ allows an at-a-glance view of issues across your environment, allowing you to see the most pressing risks, then take quick action. It also features machine learning and predictive AI to help customers zero in on problem areas and assesses whether infrastructure security configurations adhere to policy, identifies problem areas, and recommends actions to keep data safe. I’m going to flat out admit that this is one of my favorite features, hands down.
• Last but never least, Susan shared some thoughts on what’s ahead for Dell CloudIQ and what we can expect moving forward. If you’re exploring AIOps and how they can help you do more with less, this is a conversation you’ll want to make time for.