During the NFT.NYC 2024 Conference in New York, Blockchain Journal editor-in-chief David Berlind interviews one of the speakers at the event: Marc Baumann, founder of FiftyOne Ventures and Dematerialzd.xyz. Baumann is well-known for his opinionated analyses regarding the NFT-based customer loyalty and engagement programs operated by some of the world's biggest brands. The discussion delves into the evolution of NFT use cases, which famously (or infamously, depending on your point of view) began with collectible digital images. Baumann responds to David's questions with a walk down memory lane, examining the past and current NFT landscapes, and eventually ends with some predictions about some of the more nuanced use cases, focusing on tangible business outcomes.

Baumann identifies four key verticals where NFTs are making waves in business applications. The first, tokenization and phygitals, involves the 1:1 marriage of physical items with their digital counterparts on-chain, often facilitated by near-field communication (NFC) chips. According to Baumann, this results in myriad possibilities for post-purchase activations and direct consumer engagement, such as unlocking rewards or exclusive experiences tied to the possession of specific products. Baumann talks about how physical items become proxies for their digital counterparts and vice versa, paving the way towards the idea of token-gating, a fusion of the physical and digital realms where either "twin" grants the holder exclusive, "velvet rope" style access to real or virtual world (a.k.a. "metaverse") customer journeys.

Baumann also leans into loyalty and rewards, community and commerce, and data insights as the other three key verticals. Baumann emphasizes the need for brands to move beyond the allure of NFTs as standalone collectibles and instead focus on solving real business problems, creating value for consumers, and generating measurable ROI.

Baumann and David spend a fair amount of time discussing the history of the recently scuttled Starbucks Odyssey NFT program as a bit of a stain on the NFT landscape. This leaves open the question of how, if a big brand like Starbucks can't make NFTs work, what enterprise can? This brings the discussion full circle back to the challenges associated with collectibility (one of the main features of the Odyssey program).

To watch the video version of this podcast or read its full-text transcript, go to:

https://blockchainjournal.com/interview/dematerialzd-researcher-marc-baumann-discusses-post-starbucks-business-value-nfts-nftnyc

The video can also be watched on Blockchain Journal's YouTube Channel at:

https://www.youtube.com/watch?v=rV2ZBY7vuOk