At Heads of Retail Finance Meeting 2021, Ravi Narayanan, Axis Bank; Raymond Sia, Canadia Bank; Winsley Bangit, GCash; Herman Cheng, Hang Seng Bank; Girish Sehgal, ICICI Bank; Supaneewan Chutrakul, Kasikornbank; Darika Phagapasvivat, KEPT by Krungsri; Kalyani Nair, Maybank; Dang Cong Hoan, Techcombank; Joyce Gonzalez, UnionBank; and Jacquelyn Tan, UOB shared their insights on democratising wealth, new asset classes, and payment transformation in the second year of pandemic.

The following key points were discussed:

• Customers shift to digital platforms for daily financial transactions and payments.

• Cryptocurrencies emerged as investment class and means of payment.

• Deeper understanding of cryptocurrency is needed to assess its return potential, value, and risks.

• Leveraging data analytics, AI and machine learning to provide a more personalised service

• Balance fiduciary duty to customers by differentiating investing from speculating.