<p>Dennis Ephlin, Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence, joins Tom and Bob for an interesting discussion about the evolvement of brand management and customer experience management in the automotive industry. </p>

Dennis Ephlin, Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence, joins Tom and Bob for an interesting discussion about the evolvement of brand management and customer experience management in the automotive industry.

<p>Dennis Ephlin, Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence, joins Tom and Bob for an interesting discussion about the evolvement of brand management and customer experience management in the automotive industry.&nbsp;</p>

Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

Share Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence

Sign up to save your podcasts

Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence

Dennis Ephlin - Global Lead for CX and Digital Transformation - IBM Automotive Centre of Excellence