In this episode of the Fast Leader Show, Dennis Geelen shares his insights on the importance of customer-centric innovation and why you should apply it in your call center or business today. According to research, 75% of businesses don\'t make it past year 15. Dennis Geelen believes that the cause for this is that companies are too inward-focused and are too stubborn. In order for a call center or business to survive and thrive, they must become outward focused or customer-centric, and they must deal with their stubbornness by being innovative. Listen to this episode as Dennis Geelen shares more about customer-centric innovation.

311: Dennis Geelen - Customer-Centric Innovation

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

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555 Dina Denham Smith - The Creative Leader\'s Mindset

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554 John Fisher - Embracing Change One Step at a Time

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553 Jeff Eschliman - Blueprints for Success in Work and Life

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552 Joshua Freedman - Embracing Emotional Intelligence

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311: Dennis Geelen - Customer-Centric Innovation

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