In this episode of Dental Mentors, hosts Matt Ornstein and Neil Zemba sit down with legendary dental industry executive Mitch Olan, former CEO and Executive Chairman of Dental Care Alliance (DCA).
Over a career spanning more than four decades, Mitch helped build DCA from a 3-practice regional group into an enterprise scaling to over 350 locations generating $600 million in annual revenue.
In this masterclass on practice management, M&A strategy, and executive leadership, Mitch shares the hard-earned lessons from taking a DSO public, navigating private equity exits, and avoiding the operational traps that burn out growing practice owners.
In this episode, we cover:
✅ The Evolution of DSOs: Mitch walks through the historical shift in practice valuations—from standard revenue percentages (60–80% of trailing 12 months) to the private equity-driven EBITDA multiples used today.
✅ Protecting Your EBITDA: Why maintaining a 98–99% collection rate through negotiated insurance contracts and front-desk execution prevents the margin squeezes that sink multi-site practices.
✅ Buy & Build vs. De Novo: Strategic insights on why acquiring existing cash flow with aligned doctor partners is often faster and less risky than de novo site development.
✅ The Infrastructure Trap: How to time key corporate and field hires so you don't under-build and burn yourself out—or over-build and drown in overhead.
✅ Prepping for the Ultimate Exit: Essential advice for doctors considering a DSO sale, including clean financial reporting, office manager alignment, and avoiding "revenue juicing" before close.
✅ The $10M EBITDA Sweet Spot: A realistic look at valuations, strategic vs. financial buyers, and finding optimal enterprise size without sacrificing your quality of life.
Whether you are an independent practice owner, a multi-site operator, or a DSO executive, this conversation offers an unfiltered look at what it takes to build, scale, and exit a high-value healthcare organization.
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Connect with the team:
👉 Mitch Olan on LinkedIn: https://www.linkedin.com/in/mitch-olan-8a53a8/
👉 Matt Ornstein on LinkedIn: https://www.linkedin.com/in/matt-ornstein-8363a756/
👉 Neil Zemba on LinkedIn: https://www.linkedin.com/in/zemba/
👉 Eric Morin on LinkedIn: https://www.linkedin.com/in/ericjmorin/
👉 Dental Mentors Website: https://www.dentalmentors.com/