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Dentistry’s Biggest Untapped ROI Lever
Episode Summary
Key Insight
Dentistry does not have an AI problem.
It has a workflow and decision-making problem.
In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Adam Smith, Director at Boxly AI, to unpack where most practices quietly lose revenue and why simply adding more technology rarely fixes it.
Drawing on real DSO data, Adam explains why missed calls, slow response times, and fragmented lead handling are symptoms, not root causes. The real leverage comes from understanding patient workflows end-to-end, standardising decision points, and deploying AI only where it meaningfully assists humans.
This is a practical, systems-level conversation about how dental practices and groups can turn the front of house from a cost centre into a predictable growth engine without overwhelming teams or creating Frankenstein software stacks.
What You’ll Learn- Why dentistry doesn’t have a phone problem, but a workflow problem
- How response time alone can increase conversion by 3–7×
- The concept of assisted intelligence versus full automation
- Where AI should replace admin and where humans must stay in the loop
- How a DSO increased lead-to-seat conversion from 12% to over 33%
- Why most practices don’t need more marketing, just better follow-up
- The single KPI leadership should track before deploying AI
- How front-of-house roles will evolve into concierge-style positions
Key Insight
AI does not create efficiency on its own.
It amplifies the discipline of the systems underneath it.
Practices that understand their data, workflows, and bottlenecks first will compound value.
Those that don’t will simply automate inefficiency.
GuestAdam Smith
Director, Boxly AI
LinkedIn: https://www.linkedin.com/in/adamsmithenquirybot/
Company: https://www.linkedin.com/company/boxlyai
HostDr Randeep Singh Gill
Founder & Host, The TechDental Podcast
Website: www.techdental.com
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/
About The TechDental PodcastThe TechDental Podcast is the strategic intelligence platform for leaders navigating AI, data, and operating-model change in dentistry.
Each episode goes beyond tools and trends to explore the systems, decisions, and disciplines that determine who scales and who stalls.
H0X4D1eqvHVVKpe0h1F1
View all episodes
By Randeep Singh GillEpisode Summary
Key Insight
Dentistry does not have an AI problem.
It has a workflow and decision-making problem.
In this episode of The TechDental Podcast, Dr Randeep Singh Gill sits down with Adam Smith, Director at Boxly AI, to unpack where most practices quietly lose revenue and why simply adding more technology rarely fixes it.
Drawing on real DSO data, Adam explains why missed calls, slow response times, and fragmented lead handling are symptoms, not root causes. The real leverage comes from understanding patient workflows end-to-end, standardising decision points, and deploying AI only where it meaningfully assists humans.
This is a practical, systems-level conversation about how dental practices and groups can turn the front of house from a cost centre into a predictable growth engine without overwhelming teams or creating Frankenstein software stacks.
What You’ll Learn- Why dentistry doesn’t have a phone problem, but a workflow problem
- How response time alone can increase conversion by 3–7×
- The concept of assisted intelligence versus full automation
- Where AI should replace admin and where humans must stay in the loop
- How a DSO increased lead-to-seat conversion from 12% to over 33%
- Why most practices don’t need more marketing, just better follow-up
- The single KPI leadership should track before deploying AI
- How front-of-house roles will evolve into concierge-style positions
Key Insight
AI does not create efficiency on its own.
It amplifies the discipline of the systems underneath it.
Practices that understand their data, workflows, and bottlenecks first will compound value.
Those that don’t will simply automate inefficiency.
GuestAdam Smith
Director, Boxly AI
LinkedIn: https://www.linkedin.com/in/adamsmithenquirybot/
Company: https://www.linkedin.com/company/boxlyai
HostDr Randeep Singh Gill
Founder & Host, The TechDental Podcast
Website: www.techdental.com
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/dr-randeep-singh-gill-576580357/
About The TechDental PodcastThe TechDental Podcast is the strategic intelligence platform for leaders navigating AI, data, and operating-model change in dentistry.
Each episode goes beyond tools and trends to explore the systems, decisions, and disciplines that determine who scales and who stalls.
H0X4D1eqvHVVKpe0h1F1