Artificial intelligence (AI) and machine learning can help payment integrity programs achieve higher levels of value. But these technologies are not quick fixes and require proper planning and governance. Payers need to ensure that AI and machine learning are used in a way that supports their objectives and principles while improving member and provider satisfaction, not decreasing it.

On the sixth episode of Cotiviti’s Payment Integrity Insights podcast, Cotiviti’s Brett Arnold, senior vice president of product development, is joined by Anandhi Periyanan, senior vice president of R&D, to continue our conversation on the role of AI in payment integrity. Listen as Brett and Anandhi discuss these four key tenets to incorporating AI into payment integrity responsibly:

• AI is a tool, not a solution.
• AI should be used to improve your results.
• AI must be used responsibly.
• AI does not replace human expertise.