Leslie Walker of Concentrix stops by the show to chat with Jim and Janet about the ins and outs of bringing new approaches in voice user interface (VUI) design to the challenge of creating exceptional customer experiences. With years of design experience, Leslie has developed a sharp ear for making call center interaction more effective and conversational.

The free-floating conversation ranges from new technologies and processes such as Conversational and Agile for user interface design, to the overlap between psychology and language in in creating the best interaction possible for callers [11:10]. All this, and so much more, in the latest episode of Voices Carry.

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