In which Cory and David talk about design thinking, revisit Total Experience, discuss the user cases for VR at exhibitions, reminisce about the GTA V Radio stations and get their heads around a new tech idea. Shownotes & Bookmarks00:44 - Design thinking is a process that puts the 'user' or consumer at the centre, by empathising with their experience. 01:22 - In Season 1, we talked about Total Experience, the idea that customer experience and employee experience are closely linked. Bu...