In this episode of the Crisis Lab Podcast, host Kyle King sits down with Rick Fernandez, an expert in emergency management, humanitarian aid, and international police assistance. Rick brings extensive experience from his work at the U.S. Department of Justice, the New York City Emergency Management Department, and international humanitarian missions.
Kyle and Rick explore how human-centered design thinking can enhance planning processes and build stronger community and organizational resilience. They discuss how design thinking can be integrated with traditional emergency planning, foster improved trust and collaboration across agencies, and support the effective use of technology in crisis response.
Show Highlights [02:06] Rick’s diverse career journey in emergency management [05:13] Explanation of design thinking and its core steps [06:35] Application of design thinking in emergency planning [08:12] Integrating design thinking with traditional planning methods [14:45] Challenges and solutions in inter-agency collaboration [25:11] The role of technology in supporting crisis planning 
Connect with Rick Fernandez -<a href="https://www.linkedin.com/in/rickmartinfernandez/">Linkedin</a>

In this episode of the Crisis Lab Podcast, host Kyle King sits down with Rick Fernandez, an expert in emergency management, humanitarian aid, and international police assistance. Rick brings extensive experience from his work at the U.S. Department of Justice, the New York City Emergency Management Department, and international humanitarian missions. Kyle and Rick explore how human-centered design thinking can enhance planning processes and build stronger community and organizational resilience. They discuss how design thinking can be integrated with traditional emergency planning, foster improved trust and collaboration across agencies, and support the effective use of technology in crisis response. Show Highlights [02:06] Rick’s diverse career journey in emergency management [05:13] Explanation of design thinking and its core steps [06:35] Application of design thinking in emergency planning [08:12] Integrating design thinking with traditional planning methods [14:45] Challenges and solutions in inter-agency collaboration [25:11] The role of technology in supporting crisis planning Connect with Rick Fernandez -Linkedin

In this episode of the Crisis Lab Podcast, host Kyle King sits down with Rick Fernandez, an expert in emergency management, humanitarian aid, and international police assistance. Rick brings extensive experience from his work at the U.S. Department of Justice, the New York City Emergency Management Department, and international humanitarian missions.
Kyle and Rick explore how human-centered design thinking can enhance planning processes and build stronger community and organizational resilience. They discuss how design thinking can be integrated with traditional emergency planning, foster improved trust and collaboration across agencies, and support the effective use of technology in crisis response.
Show Highlights [02:06] Rick’s diverse career journey in emergency management [05:13] Explanation of design thinking and its core steps [06:35] Application of design thinking in emergency planning [08:12] Integrating design thinking with traditional planning methods [14:45] Challenges and solutions in inter-agency collaboration [25:11] The role of technology in supporting crisis planning 
Connect with Rick Fernandez -<a href="https://www.linkedin.com/in/rickmartinfernandez/" rel="noopener noreferrer">Linkedin</a>

Design Thinking in Integrated Crisis Management with Rick Fernandez

When Crisis Management Requires More Than Expertise Alone

The Crisis Lab Podcast serves senior professionals ready to transform domain expertise into strategic influence. Each episode bridges critical intersections where today's most consequential crisis management insights emerge—between military and humanitarian perspectives, government and private sector approaches, technical knowledge and policy impact.

Our conversations go beyond tactical solutions to address the questions that experienced professionals actually face:

- How do you adapt established frameworks when crises refuse to respect traditional boundaries?

- Where are the opportunities to shape policy rather than simply implement it?

- What approaches work when complex challenges cascade across interconnected systems?


Hosted by crisis management veterans who understand the difference between theoretical frameworks and real-world application, each episode features decision-makers who have led through the world's most challenging crisis scenarios. These aren't academic discussions—they're strategic conversations that help you expand your influence beyond technical knowledge.

The Crisis Lab Podcast connects you with a community of 20,000+ senior professionals actively shaping how organizations and nations prepare for and respond to emerging threats. These relationships create opportunities that technical expertise alone cannot unlock.

Subscribe to join the conversations that matter at the highest levels of crisis management, policy, and strategic resilience.

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When Crisis Management Requires More Than Expertise Alone The Crisis Lab Podcast serves senior professionals ready to transform domain expertise into strategic influence. Each episode bridges critical intersections where today's most consequential crisis management insights emerge—between military and humanitarian perspectives, government and private sector approaches, technical knowledge and policy impact. Our conversations go beyond tactical solutions to address the questions that experienced professionals actually face: - How do you adapt established frameworks when crises refuse to respect traditional boundaries? - Where are the opportunities to shape policy rather than simply implement it? - What approaches work when complex challenges cascade across interconnected systems? Hosted by crisis management veterans who understand the difference between theoretical frameworks and real-world application, each episode features decision-makers who have led through the world's most challenging crisis scenarios. These aren't academic discussions—they're strategic conversations that help you expand your influence beyond technical knowledge. The Crisis Lab Podcast connects you with a community of 20,000+ senior professionals actively shaping how organizations and nations prepare for and respond to emerging threats. These relationships create opportunities that technical expertise alone cannot unlock. Subscribe to join the conversations that matter at the highest levels of crisis management, policy, and strategic resilience.

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Design Thinking in Integrated Crisis Management with Rick Fernandez

Design Thinking in Integrated Crisis Management with Rick Fernandez

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