In this episode of Behind the Vault, we explore the crucial intersection of architectural design and customer experience in community banking. Our guest, Diana Melichar, owner and principal of Melichar Architects, shares her expertise creating spaces that build trust and enhance customer relationships.

Key topics covered in this 25-minute conversation:

-How thoughtful design influences customer trust and experience

-Balancing modern banking needs with historic aesthetics

-Integrating local culture and hospitality elements into bank designs

-Best practices for selecting an architect for your institution

Diana offers insights from real-world case studies, including projects with WinTrust and McHenry Bank, demonstrating how design principles translate into successful banking spaces.

Whether you're planning a branch expansion, considering a renovation, or simply interested in the impact of physical spaces on banking relationships, this episode provides valuable perspectives on creating welcoming and secure environments that resonate with your community.

For more information and insights:

-Melichar Architects

-Diana's article for the ABA on design principles