Customer Experience Leaders

Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto


Listen Later

Michael Gigliuto is an engineer with Impact, a leading traffic and transport engineering consultancy that designs transport experiences for their customers. In this episode, we discuss everyone's favourite topic—parking—and how the overall design of a carpark can change the customer experience. We also talk about how some of the best design decisions counterintuitively might not be appreciated by users.

 

Resources mentioned:

  • Urban maths: car park mayhem (research paper), published in Mathematics Today by A Townie.
  •  

    Key takeaways (starts at 22:39):

    1. Have key stakeholders come together at the start of a project
    2. Be careful of the incentives you give staff or customers
    3. Think outside of the box for the best outcome
    4. Think about all the roles a customer has in their journey
    5. ...more
      View all episodesView all episodes
      Download on the App Store

      Customer Experience LeadersBy RateIt

      • 4.8
      • 4.8
      • 4.8
      • 4.8
      • 4.8

      4.8

      26 ratings


      More shows like Customer Experience Leaders

      View all
      Leaders in Customer Loyalty, Powered by Loyalty360 by Loyalty360

      Leaders in Customer Loyalty, Powered by Loyalty360

      4 Listeners