Customer Experience Leaders

Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto


Listen Later

Michael Gigliuto is an engineer with Impact, a leading traffic and transport engineering consultancy that designs transport experiences for their customers. In this episode, we discuss everyone's favourite topic—parking—and how the overall design of a carpark can change the customer experience. We also talk about how some of the best design decisions counterintuitively might not be appreciated by users.

 

Resources mentioned:

  • Urban maths: car park mayhem (research paper), published in Mathematics Today by A Townie.

 

Key takeaways (starts at 22:39):

  1. Have key stakeholders come together at the start of a project
  2. Be careful of the incentives you give staff or customers
  3. Think outside of the box for the best outcome
  4. Think about all the roles a customer has in their journey


This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.

...more
View all episodesView all episodes
Download on the App Store

Customer Experience LeadersBy RateIt

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

26 ratings


More shows like Customer Experience Leaders

View all
Leaders in Customer Loyalty, Powered by Loyalty360 by Loyalty360

Leaders in Customer Loyalty, Powered by Loyalty360

4 Listeners