In this episode, I talked with Javiera Arenas, a design strategist and service designer, from Chile, working at Memorial Sloan Kettering Cancer Centre in New York. Javi reflected on her practice in designing holistic healthcare experiences. She highlighted the need to take a system view and engage all stakeholders in the process.  While acknowledging the difficulties inherent to designing holistic experiences, she also provided great stories on how to use participatory design to co-create spaces that support those who are experiencing a difficult time.

Follow Javi on LinkedIn: https://www.linkedin.com/in/javiera-arenas/

Credits:

Conception, host and production: Anne-Laure Fayard

Sound design & Post-production: John Klima

Music: Blake Rook

Art work: Guilhem Tamisier