Businesses are turning digital assistants and chatbots to scale communications. But chatbots and digital assistants don’t necessarily replicate a human experience or provide a good experience in all cases. However, new voice and video interfaces are bridging the gap.

On this latest episode of Haptic Feedback, Jamie Young, Director of Product Design with Shockoe, spoke with Nathan Stratton, Founder and CTO of Vocinity, a company committed to providing conversational voice and video interfaces for businesses. Together they tackle how innovation and advancement in voice-video interfaces is driving fascinating use cases for businesses looking to automate interactions through voice.