In this special episode, we shine a light on our co-host Jozlyn Miller as a featured guest. With over 16 years of experience in spa management operations and client care, she dives into why the client experience is your most powerful revenue driver, what today’s clients expect, and how to turn one-time visits into lifelong relationships. Plus, Jozlyn unpacks the early touchpoints businesses often miss, strategies for training your team, and reveals simple changes that can make a major impact for your spa right now. 

Last Client of the Day is presented by Boulevard. Follow and support below:

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Content Strategy & Direction: Shanalie Wijesinghe
Creative Producer: Emily Badgley
Creative Direction & Copy: Jake Broselle
Edited: Stefanie Maegan
Sound & Music: Tristan Callaway and Servando "MAXXX" Moquette
S1 Sound & Music: Eric "Ric" Flores and Servando "MAXXX" Moquette
Camera Operator: Deborah Kim
Gaffer: Colin Shepard
S1 Pick Up Gaffer: Micah Goldfarb
Hair & Make Up: Z'dra Jaye
Hair & Make Up Assistant: Rhodela Castillo
Production Assistant: Alex Wiggins and Bence Talor
S1 Production Assistant: Drea Rodriguez

Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses.

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