AI-powered chatbots or virtual assistants are rapidly growing as organizations look to more efficiently respond customer needs and drive loyalty through a more personalized experience. But building AI-powered digital assistants is challenging given the numerous approaches and tools available on the market.  

Pulling upon experience building two intelligent digital assistants for internal-to-WWT purposes, WWT Data Science Director Ankur Gupta and Data Consultant Dale Hsu dive into the dos and don'ts of building AI-powered chatbots that can drive value for your business. Ankur discusses a three-layered framework approach designed to solve for scale and cost bottlenecks. And Dale discusses key learnings that can help you in your AI journey.

Ankur has over 14 years of experience in the Data Science industry having worked for Samsung, AXA, and Absolutdata before joining WWT. He has led programs with high-impact, novel solutions using computer vision, NLP, AIOps, and other advanced AI domains. Dale is leading WWT's GenAI Center of Excellence and overseeing the development of their in-house GenAI products.

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