Funded by Immigration, Refugee, Citizenship Canada, the Innovative BC Settlement Case Management Service Model Project (Project) aimed to develop an evidence and outcome-based Settlement Case Management Model. The overarching goal of this project is to support new members of Canadian society to fully participate and contribute to society in a meaningful way. The Project enhances approaches and tools of Settlement Case Management Model to maximize settlement and integration outcomes of vulnerable newcomers, namely Government Assisted Refugees (GARs), Privately Sponsored Refugees (PSRs) and Newcomers with complex and multiple barriers. Led by MOSAIC, nine settlement service organizations (SSOs) and a research team from the University of British Columbia collaboratively conducted a baseline study of existing case management service, developed, implemented and tested a new model, namely the Collaborative Case Management Service Model over a 2-year period. This podcast highlights this collaborative work.