On this final episode of a three-part series, Tomas finishes his discussion with two experts on high-reliability organizations who examine the crucial role of learning areas in the success of top performers. High-performing organizations take care of not only their patients but their staff and indeed enable staff to be at their best.

Host:

Guests:

Katerie Chapman, MHA

Show Notes:

[00:54] Need for change-ready units in the organization

[01:32] Overcome the perception “this is one more thing”

[03:17] Example: skeptical ICU nurse – “This is going to fail”

[04:56] Taking a phased approach

[05:37] Measuring success of learning areas: the benchmarks to use

06:22] Excited staff members

Links | Resources:

To contact Modern Practice: [email protected]

Vizient Safe and Reliable Healthcare site: Click here

Suzanne’s email: [email protected]

Katerie’s email: [email protected]

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