Special guest Susan Snipes joins the show to talk about building long-term client relationships. We define good client relationships and what factors make a relationship long-term. We also discuss strategies for fostering long-term engagements, like post-project follow ups and mini meeds assessments, as well as good old fashioned professionalism and project management. And we chat about how to have difficult conversations with long-term clients when your (or their) business changes. Susan also shares her top resources for building client relationships.