“What I tell folks when I'm working with them is that learning a job station is like playing a piano. 

When you start, you have to go slow because you want to get it right. It's muscle memory over time. 

This is not just for a job station, but it's how to write a schedule or how to coach a team member. You start slow and you make sure you get every step.

For operations that is really essential. You have to teach the right way the first time and you let them go slow and you let them learn at their pace. 

Then over time, once you internalize the steps, you can start accelerating and really become an expert. 

When you think about playing a piano, you're marrying skill with art and the art comes in when you don't have to think.

Here is a good example from my restaurant days, being an expediter. If you watch a good expediter in the kitchen, they are not watching the orders. They are watching everybody around them. The orders are second nature to them. They're not even thinking about pulling the plates together and looking at the receipt and making sure the order is accurate and whether it's the server or whether it's out the drive-through getting that order out. That has become so second nature to them that they don't even need to think about it.”