In this episode, Steve Coppard speaks to Deven Ghelani from Policy in Practice, a social policy, software and analytics company supporting businesses and local authorities to better analyse the impact of policy and those affected. Their recently published research found there is £19bn worth of unclaimed benefits every year in the UK.

Steve and Deven discuss how Policy in Practice is trying to move the needle on the issue, why the issue exists and why those working in the financial services and collections and recoveries industries should care.