DEWA’s virtual employee Rammas handled over 1.6 million inquiries in 2025

DEWA’s virtual employee Rammas handled over 1.6 million inquiries in 2025

Since its establishment, Dubai Electricity and Water Authority (DEWA) has achieved major milestones, ranking among the world’s top utilities. It serves over 1.2 million customers in Dubai, maintaining high standards of efficiency, reliability and availability. In April 2022, DEWA was listed on the Dubai Financial Market as its largest company, with a market value of AED 124 billion (USD 33.8 billion). DEWA outperforms major European and American utilities. In 2024, electricity transmission and distribution losses fell to 2%, compared to 6–7% in Europe and the USA, while water network losses dropped to 4.5% versus 15% in North America. DEWA also achieved the world’s lowest electricity Customer Minutes Lost (CML), at just 0.94 minutes per customer, far below the 15-minute average of leading European utilities.

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Since its establishment, Dubai Electricity and Water Authority (DEWA) has achieved major milestones, ranking among the world’s top utilities. It serves over 1.2 million customers in Dubai, maintaining high standards of efficiency, reliability and availability. In April 2022, DEWA was listed on the Dubai Financial Market as its largest company, with a market value of AED 124 billion (USD 33.8 billion). DEWA outperforms major European and American utilities. In 2024, electricity transmission and distribution losses fell to 2%, compared to 6–7% in Europe and the USA, while water network losses dropped to 4.5% versus 15% in North America. DEWA also achieved the world’s lowest electricity Customer Minutes Lost (CML), at just 0.94 minutes per customer, far below the 15-minute average of leading European utilities.

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DEWA’s virtual employee Rammas handled over 1.6 million inquiries in 2025

DEWA’s virtual employee Rammas handled over 1.6 million inquiries in 2025