In this episode of Disrupt and Innovate, Lisa L. Levy hosts Lynn Daniel, founder and CEO of The Daniel Group, to discuss the critical role of customer experience (CX) in business success. They explore how CX drives differentiation, builds loyalty, and transforms customer satisfaction into long-term growth. Lynn shares actionable insights on designing effective customer journeys, the importance of senior management's engagement, and strategies for gathering and acting on valuable customer feedback. Perfect for businesses of all sizes, this conversation emphasizes why putting the customer first is essential in today’s competitive market.

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