In today’s episode guests discuss some of their pet hates in agency, including misguided consumers, repeatedly receiving leads from particular portals that present as lead, but never materialise, and repeat offender tyre kickers. They also get stuck into Rightmove’s Boxing Day marketing tactics, and Kristjan Byfield, of Base Property Services, discusses the Valentines window display that caused so much controversy, and how he and his business partner worked through such a difficult period. 

As always, funny stories are shared along with contributions from Sam Offley of Agents Together, and Chris Watkins make his regular appearance. 

Ben is joined by Neil Robinson of Neil Robinson Estate Agents, Enzo Giardina of VIA Properties and Kristjan Byfield of Base property Services