We are drawing from the great book by Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most. If you ARE Douglas Stone, Bruce Patton, or Sheila Heen, let us know--we'd love to have you on!

In this episode we discuss:

• what is a difficult conversation and when to have them
• the three conversations
• how to prepare for and conduct difficult conversations