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Title: Difficult Conversations

Subtitle: Craft a Clear Message, Manage Emotions and Focus on a Solution

Author: Harvard Business Review

Narrator: Jonathan Yen

Format: Unabridged

Length: 1 hr and 34 mins

Language: English

Release date: 04-01-16

Publisher: Audible Studios

Ratings: 4 of 5 out of 15 votes

Genres: Business, Management

Publisher's Summary:

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell or blame you or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive - not combative.

Difficult Conversations walks you through:

About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic.

Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives - from the most trusted source in business.

Members Reviews:

Excellent

grestbmaterial, desperately needed much harder to organize and apply to life zituations. wish it came with forms for different steps recommended to do for best results