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Title: Difficult Conversations: How to Discuss What Matters Most

Author: Sheila Heen, Douglas Stone, Bruce Patton

Narrator: Sheila Heen, Douglas Stone, Bruce Patton

Format: Unabridged Audiobook

Length: 11 hours 54 minutes

Release date: August 22, 2023

Genres: Communication Skills

Publisher's Summary:

The 10th-anniversary edition of the New York Times business bestseller-now updated with 'Answers to Ten Questions People Ask' We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving